'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

On-demand eLearning: Don`t pay over $ 3,000.00 for a 5 day class room based course ? you`re out of touch with your work for 5 days and including the course fee: the costs are insurmountable ? take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per course and One on One Support - you don't get that in class!

Course Description:

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Practitioner Level Certificate Release and Control (IPRC).

To ensure quality and consistency of the services provided to its customers, IT departments must control what is in the infrastructure and manage how and when changes are made. By effectively implementing the Release and Control processes within an IT infrastructure, this goal can be achieved.

Learn Practical techniques in implementing the ITIL disciplines to support the Release and Control phase of the IT service lifecycle, enabling you to develop, implement and manage IPRC processes in your own organization. Learn how to plan, implement and optimize the Change Management, Release Management and Configuration Management processes. Through interactive workshops, with certified trainers you gain the skills necessary to successfully take the ITIL Practitioner Release and Control Certification Exam.

You'll learn how to:

* Prepare for and take the ITIL Practitioner Release and Control (IPRC) Certification Exam

* Plan key activities for Change Management, Release Management and Configuration Management

* Define the monitoring and reporting of key performance indicators and achievements

* Propose continuous improvements for the Release and Control processes

* Organize the relationships between the Release and Control processes

* Monitor and optimize the Release and Control processes

Delivery:

The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination.

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentation with trainer audio

* The Art of Service Release and Control Book

* Exercises + Answers

* Mock Exam questions

The Foundation Certificate in IT Service Management is required to take the IPRC Certification Exam at the end of this course.